Me, too, but I'm at that stage now. I called again today, and surprisingly, the agent looked into my profile this time...but no update or info on whether the card has been mailed or even printed. 99.99999999% chance I'll have to rebook return leg, but I'm going to be optimistic and wait a few more days before doing so. You're right about the CIC staff...have a friend whose sister is apparently working in some immigration checkpoint wiht CIC...and even he tells me that he feels pity if any immigrant comes to her desk when landing or re-entering Pearson!