Just got off the phone with the Call Centre. Well, I only called them because the ATIP line only gave you the option of leaving a message (even if you selected the option that WASN'T to leave a message), and I didn't want to do that.
I was set on filling out that Record Correction Request Form, and seeing as how apparently no one on this forum is familiar with it, I needed help in what certain fields meant.
The woman at the Call Centre basically talked me out of it because, um, I guess "different visa offices have different ways of doing things and just because they did not enter the CSQ information doesn't mean they don't have the CSQ." Ok, I tried to explain that I just wanted to know they have a copy of it. She seemed to think that finding that out is as simple as emailing Buffalo. Um, not exactly, but we'll see what they respond with for my latest inquiry. Will not be surprised if I get the "due to high volumes" message yet again. She was fine with me sending a copy directly to them too. I'll probably have to do that.
Additionally, I should note that the woman I talked to said that it's the #Bxxxxxxx that is the number used by the visa offices. I said, well, I think both the #Fxxxxxxxx and the #Bxxxxxxxxx are used, seeing as how Buffalo puts both on its AOR, and just what is the difference? I don't think she knew what the difference was herself, but when I said a couple of times that I think the #F is for the electronic file and the #B is for the paper, she flat-out said "no."
Then she told me to use the e-CAS system, because it's so reliable and "most of our customers have no problem with it." She said that I should log in with my #B number instead. Um, I did that and it shows the exact same thing, "Application Received." In fact I told her that e-CAS is not reliable for outlanders, as I've personally heard of numerous cases of the status being "Application Received" up until PPR, then "In Progress" after landing. She essentially didn't want to hear it. No, it's for everybody and it works fine. Right, lady. Oh, and she also said that "the average processing time for Buffalo is 11 months." I tried to correct her and say, not exactly, 80% of applications that get seen at Buffalo are finished processing within 11 months. That is not the same as the mean average. As if she didn't hear me, she just repeated what she said earlier. It's as if these people are just trained to spit out information without even thinking about it when someone corrects them.
I couldn't help mentioning that Buffalo is such a black box, either. Cuz it is.
(still waiting on PPR)
