AOA>>
i sent email to them yesterday and at same day after one or two hours got reply following message..
File No:
Dear Client,
This is in response to your email (see below).
Your application is currently in process and is in queue for review. A request letter was sent out to applicant on 07 July 2011 and we await response to our request letter.
We thank you for your patience and for keeping your correspondence to a minimum.
Please note that we will be unable to reply to messages which do not include either the name AND date of birth of the primary applicant or the file number under which your application is being processed.
Regards,