BalooBaloo said:As a safeguard, get the UK post office to divert your postal mail.
Thanks for the response however maybe I didn't make it clear. We have moved within Canada to a new place, I have diverted my mail with Canada post, however I'm not sure I totally trust the postal service. I'm just curious how the London office chooses to contact people when requesting further info or asking for a passport. Is it normally by email when requesting the passport?