So i assume applicants like us will not be able to register until an actual update. Could be a system glitch and can be overridden only by an IRCC officer when they work/update our application
Technical Error - Online Application
- Thread starter preet.tech89
- Start date
Yeah, it certainly doesn't seem like there's any system-wide fix for applications in this state for now. I'm still trying it once per day just in case but at this point I'm pretty much relying on watching my email as the de facto tracker until one of the following happens:
- I get a response to a web form ticket and can engage with their support staff
- it spontaneously starts working (e.g. an agent checks my application and fixes it on a one-off basis, if this is what happens for people who eventually can register after previously not being able to)
- I get some email notification of test invite, request for more documents or whatever (in which case, maybe the tracker would start working anyway, if an agent processed it)
I've kind of given up submitting web tickets as I haven't even gotten a canned response, call it "learned helplessness" lol.
- I get a response to a web form ticket and can engage with their support staff
- it spontaneously starts working (e.g. an agent checks my application and fixes it on a one-off basis, if this is what happens for people who eventually can register after previously not being able to)
- I get some email notification of test invite, request for more documents or whatever (in which case, maybe the tracker would start working anyway, if an agent processed it)
I've kind of given up submitting web tickets as I haven't even gotten a canned response, call it "learned helplessness" lol.
Happening with many people! I have received AOR email on 18th Oct and not able to register to the tracker
FYI I got a response to the web form ticket I submitted (using the old web form) re registering for the tracker - nothing major, just that they're looking into the issue and will contact me when they know more, but I'm glad to have a genuine response and to know it's on their radar.
I had submitted another web form in hopes, this one would be my last. I'll just wait for the process to fix itself and keep an eye on my email. I do have access to ecas so I'm checking that too.
This is what I received when I submitted my 1st webform. Believe me they do nothing
In progress. Back in October, there’s a system update for everyone, and that was when my tracker registration problem was fixed.
I received this same response like they will look into the issue and contact me
Yes, but online applicants‘s files are usually ignored by IRCC for almost 6 months, so I wouldn’t worry until then.
I created an account on this forum just to post a reply here in case any others find it useful.
I received my AOR Nov 5th and tried every single day since that date to register on the citizenship tracker account. But I kept getting the same "wrong details" type of error even though my details were as per IRCC's email. Filling out web form (technical difficulties category) was also not helpful, I did get a response from an agent but it did not even address the registration issue, just a standard response to go to the help centre.
I just tried registering today and I failed again
AND THEN
I tried registering via the browser on my phone (android using chrome browser in my case) and the registration went through immediately! I received my security code in my email within a few minutes and can now successfully sign in, even via my computer.
tl;dr - if you cant register, try registering using your phone. that worked for me
I received my AOR Nov 5th and tried every single day since that date to register on the citizenship tracker account. But I kept getting the same "wrong details" type of error even though my details were as per IRCC's email. Filling out web form (technical difficulties category) was also not helpful, I did get a response from an agent but it did not even address the registration issue, just a standard response to go to the help centre.
I just tried registering today and I failed again
AND THEN
I tried registering via the browser on my phone (android using chrome browser in my case) and the registration went through immediately! I received my security code in my email within a few minutes and can now successfully sign in, even via my computer.
tl;dr - if you cant register, try registering using your phone. that worked for me
Thanks for detailed reply. I tried even with Android phone too but that did not work. Tried all combinations and and different way to register but no luck.