Is there any route to complaining about a CIC call centre agent? We called CIC in regards to my husbands OWP, and we ended up getting an A$$ on the other side. He actually stopped talking to me and when I said "umm hello? you still there?" his response was "yea I refuse to talk to you, you are asking me a question twice and my answer won't change, so I'm going to sit here quiet. You ask me again and I will end the call."
Like WTF??!!! I can't ask him a question! He didn't answer my question so that's why I had to ask again. I asked to be transferred to a supervisor because he was being a jacka$$, he said "we don't do that, you can give me your email and I"ll forward you a link to leave a comment on a webpage."
I hung up at that point.