PR Card Renewal Online 2024

[JasonXS]

Yeah, ZAF worked. Stll can't see it on eCAS, but I did get a response to my messages too, saying that they are processing my application. FINALLY!

I have called three or four times since it went over the processing time, and I've sent three web forms. So you do definitely have to nudge them to get it moving!

got it thanks

 

[CNP]

got it thanks

I guess the application will show up only after the processing has started. Till such time you can just try linking as you wont know when processing has started.

 

[Beachalog]

I guess the application will show up only after the processing has started. Till such time you can just try linking as you wont know when processing has started.

Yeah, but the key is to have the EXACT information they've got on their system, or you will never be able to link it.
As per my application, they've got my country code instead of my city of birth. So, if I hadn't called and asked, I would never have been able to link it. Because I'd still be following the label and trying to put in Cape Town rather than ZAF.

 

[JasonXS]

Yeah, but the key is to have the EXACT information they've got on their system, or you will never be able to link it.
As per my application, they've got my country code instead of my city of birth. So, if I hadn't called and asked, I would never have been able to link it. Because I'd still be following the label and trying to put in Cape Town rather than ZAF.

i called today, my city of birth is left BLANK in their system, I have to file a technical issue on webform to try to fix it, sigh !

 

[Beachalog]

i called today, my city of birth is left BLANK in their system, I have to file a technical issue on webform to try to fix it, sigh !

Oh geez. So you'd also never have been able to link it no matter what you did. Gotta wonder who their software/web developers are. It's pretty freaking terrible!
How many days are you waiting now, and did they confirm that it's in progress at least?

 

[CNP]

Yeah, but the key is to have the EXACT information they've got on their system, or you will never be able to link it.
As per my application, they've got my country code instead of my city of birth. So, if I hadn't called and asked, I would never have been able to link it. Because I'd still be following the label and trying to put in Cape Town rather than ZAF.

Oh yes, for sure information needs to match

 

[JasonXS]

Oh geez. So you'd also never have been able to link it no matter what you did. Gotta wonder who their software/web developers are. It's pretty freaking terrible!
How many days are you waiting now, and did they confirm that it's in progress at least?

83 days have passed, and the agent said it is still in processing. I got the application number I hope that is an indication of under processing

 

[Siuuu]

It's been two months for me. Online PR renewal. I tried calling and submitting a web form but got a generic response. They provided an application number but it doesn't look like an agent has reviewed my application. I'm unable to link my application to the IRCC GCkey portal.

I learned the inspect technique recently. This is what I see.

rejectionReasons": [
{
"id": 17,
"rejectionReasonEn": "Application not signed",
"rejectionReasonFr": "Demande non signée",
"documentTypeId": null,
"phaseId": 3,
"rejectionDetails": ""
},
{
"id": 23,
"rejectionReasonEn": "Incomplete application",
"rejectionReasonFr": "Demande incomplète",
"documentTypeId": null,
"phaseId": 3,
"rejectionDetails": "-Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445."
}
],



The photo quality was good for sure. I was not able to resize it properly though. I got frustrated and decided to let an agent do it for me.

Application not signed + Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445. Has anyone seen this?

 

[vrahulan]

It's been two months for me. Online PR renewal. I tried calling and submitting a web form but got a generic response. They provided an application number but it doesn't look like an agent has reviewed my application. I'm unable to link my application to the IRCC GCkey portal.

I learned the inspect technique recently. This is what I see.

rejectionReasons": [
{
"id": 17,
"rejectionReasonEn": "Application not signed",
"rejectionReasonFr": "Demande non signée",
"documentTypeId": null,
"phaseId": 3,
"rejectionDetails": ""
},
{
"id": 23,
"rejectionReasonEn": "Incomplete application",
"rejectionReasonFr": "Demande incomplète",
"documentTypeId": null,
"phaseId": 3,
"rejectionDetails": "-Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445."
}
],



The photo quality was good for sure. I was not able to resize it properly though. I got frustrated and decided to let an agent do it for me.

Application not signed + Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445. Has anyone seen this?

Mine had two reasons.
- Missing primary identification document (passport)
--Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445."


I had submitted on June 25th and the approval came on Sep 9th. Card arrived in mail today - Sep 13th.

 

[nrsinquest]

Finally I was able to submit my application. Called IRCC as well and they gave me a standard reponse that technical issues have to be reported via the webform (which I had already done 2 weeks ago).

Anyways, the issue was that the text I was typing into the "reason" column was too long. The form itself no where tells you that there is a certain limit to the number of characters. But surely there is. I reduced all my text to few words for all of my "non Canada" days and it worked.

Relieved!

Got my new PR card in 2 weeks!

Updating my timeline here:

Submitted PR renewal (online application) - 31st Aug.
Status change - None (still shows 'Submitted' as of today)
Received the new card in mailbox - 13th Sept.

 

[JasonXS]

Got my new PR card in 2 weeks!

Updating my timeline here:

Submitted PR renewal (online application) - 31st Aug.
Status change - None (still shows 'Submitted' as of today)
Received the new card in mailbox - 13th Sept.

so you did not meet the 730days obligation?

 

[nrsinquest]

so you did not meet the 730days obligation?

I did.

What caused the confusion? 'Status Change'? That is what shown on the portal. Still says 'submitted'.

 

[Siuuu]

Mine had two reasons.
- Missing primary identification document (passport)
--Your photos do not meet the specifications (poor image quality)– please review Guide IMM5445."


I had submitted on June 25th and the approval came on Sep 9th. Card arrived in mail today - Sep 13th.

Oh right around the 72-day mark. I hope mine goes through in about 2 weeks (72 days).

 

[SimranBaidwan67]

Hey Guys,

Is there a way to check submitted application details?

I submitted PR renewal applications for my parents and I am worried that I may have entered same DOB for both of them.

 

[JasonXS]

Hey Guys,

Is there a way to check submitted application details?

I submitted PR renewal applications for my parents and I am worried that I may have entered same DOB for both of them.

don't worry too much, I believe the officer will fix that for you since you uploaded their ID (passports or old PR cards)