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Where do I go to do that? I have a metric eff ton of "evidence" but there's no way to do it via the online portal, and it's only showing as "submitted" so far.

My husband, daughter and I arrived in Canada in 2012 as TFWs and landed as permanent residents in 2015. We intended to renew our PR cards in 2020, but then Covid happened and we couldn't get documents we needed like our birth certificates. I just started the process now (I know we didn't...