I submitted the renewal application on April 30th and since then the status is is submitted on the main application page and there has not been any update.
I checked the inspect tool and it shows rejected reason that front photo could not be opened due to a technical error but I have received no emails/update on the application as to what I should be doing next, it also shows the status as completed there.
The last update on the inspect tool is May 9th.
I have raised a webform query, however, there's no UCI or application number that I could provide. It's been 72 days and no update, anyone has any ideas? Thanks in advance!!
Edit: The expiry of my current card is in October, wondering is that has played a part in the delay in processing.
Just wanted to update this message in case anyone finds it useful/
Application submitted: Apr 30th 2024
Checked inspect tool which showed rejected reason as front photo does not open due to technical issues and shows last updated as May 9th 2024
No email or communication of application received or if there's any issue with the photo that I need to resubmit.
I never got a response on the webform query.
Called IRCC on Jul 17th 2024, they said PR card is emailed
Received PR card in mail : Jul 18th 2024
My application took quite a long time compared to some folks on this thread, almost to the date of expected waiting time (75 days). It could also be that my card expiry was still a few months aways so they kept it at a low priority (just a guess).
The application status/inspect tool never changed and still says submitted and rejected reason on inspect.
What I learned is, the online portal and the inspect tool are highly unreliable. Wait for the processing time and call IRCC to verify (they don't entertain any request if application is within expected processing time).