Re-posting again as I haven't received a response
Hello,
My mothers sponsorship application is in Acrra.
I received sponsorship approval in March 2019 and processing began shortly.
On Sept 27, we received pre arrival services letter
On Sept 30, we received medical, police certificate request and we were also asked to submit passport to VAC.
However, my mum is currently in Toronto visiting using her visitor visa and cannot submit passport to VAC(there is none in Canada).
I called the call center and agent asked me to send web form or call VAC.
Can anyone advise? Where do we send her passport within Canada? They have asked that we send within 2 weeks so this is very urgent.
Also, is it normal that they have asked for passport along with medical and police certificate?