completely agree. i tried doing this. i went three times - each time, new (goes without saying - absolutely silly & inconsequential) issues were pointed out, and in fact some issues that were pointed out previously - weren't considered an issue the next time!! eventually i gave in. why? because i realized that a complaint to CGI etc. doesn't work - they are all the same, possibly even getting hush money to look the other way. i realized i can't file a complaint against BLS in Canada since this type of a company isn't covered under the usual consumer protection rules here. i realized that i and my wife, and at other times my kids have had to take time off our work or school to repeatedly be there. also i realized that there was no guarantee there will not be a 4th or a 5th time too if i don't give my offerings of $100 to them.