Indeed it does...
Also saw your other post about the callcentre. Try again with a different agent. I've spoken to a few and some were helpful; others weren't. I had one really go into detail about every aspect of the application to make sure all was good. It really depends on the agent.
It also helps how you phrase the questions. I don't just ask what the status is, but I try to be more specific and say things like, I haven't heard anything in a while, would it be possible that you're still waiting for a document from me? -or- I received a letter saying my application would be processed in Mississauga; is this still the case?