All right, called them today, told them it's day 19 - they gave me the same BS, we are working on it, too much work blah blah blah. Mentioned the 20 day time frame on their website, they gave me the BS that's only a guideline
Told them I am leaving for few weeks to see wifey and that I need this to be completed before Friday because I wouldn't be able to react if something is missing or they ask something from me. The guy said not to worry, everything will be fine, so I took down his name.
I suggest you call them as well, give them some meeeeeeerdeeeeeeee ...
Will call them Thursday, it will be the 21st day.
Bunch of lazy especes de calis tabarnacs