Just to let you know getting a TRF from BC is difficult but, by no means impossible. I took the IELTS exam through BC in Mumbai . I sent my application in FSW-13 and the application package was never returned ( or I did not receive). Subsequently, I moved to Bangalore and wanted additional TRF for FSW-2014.
This is what I did:
1. Talked to BC about new TRF. out rightly they rejected. showed them the link that says if some one is applying to CIC he/she is entitled for 2 TRFs
2. showed them proof that I am applying for FSW-2014 (basically print out of IMM generic)
3. showed them proof that I applied in FSW -2013 ( WES report that had April-2013 date and Canada FSW logo)
4.showed them proof that CIC needs IELTS ( basically print out of checklist. Probably this one is optional)
5. A coverletter detailing my situation on why I need 2nd TRF
6. And most importantly, please get a case registered in BC system and get Case ID
7.Call them almost every day. It took 25 days and some 20-25 calls. At one point of time I knew the names of almost all the customer care executive.
I sent the above documents in email ID. Besides, I also sent the hard copy of all the above documents along with the demand draft of required amount. ( Prior to this I have received an e-mail from them asking me to send above documents and DD. I attached the print out of this mail as well)
You need to send the snail mail to the city where you took the test and NOT to your current residing city.
So all in all it's difficult but not impossible. But then dear friend, getting transcripts for WES was also never easy, and neither getting your passport