URGENT HELP!
Hi! Is there anyone of you can explain this to me? I submit my Husband's Schedule A through webform and they replied this to me. Help me pleaseeee.
Here's the message:
Dear client,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We are sorry that you are experiencing difficulties linking your application to your MyCIC account.
There could be different reasons why you faced these difficulties. We invite you to take a look at the list of common issues encountered when linking an application, and their resolutions.
Your application hasn’t been entered into our system yet (paper applications)
Following its reception at our Case Processing Centre, it will take some time for an application to be entered into the system. Once the application is entered in our system, you will be able to link it to your account.
The information you have entered is different from what you submitted on your application
The information you enter to link your application must match what you had on your application when you submitted it. If you have updated your information after submitting your application, please enter the most recent information we would have on file.
You can only try to link an application five times. If you are unsuccessful after five attempts, you will be locked out for 24 hours.
For sponsorship applications, it must be the sponsored person’s (principal applicant) online account.
An immigration representative is handling your file
If you have hired a representative, only that representative can access the application status through the Authorized Paid Representatives Portal. You would need to remove the representative from your file to link your application to your account.
If you chose to do so, please upload the Use of a Representative (IMM 5476) form to your online MyCIC account and select the option I am cancelling the appointment of a representative. Once that information is processed (within 10 business days following reception of the form), you will be able to access information about your application.
If you need to update your representative information, please visit our website.
Our online system could be down
Please visit our website for more details on the different planned and unplanned outages.
If you are still experiencing difficulties, please write back to us using the IRCC Web form and choose Technical difficulties located in the drop down menu under the heading Enquiry. Also add the following information:
All the answers provided while trying to link your application. To do this:
once on that page and after entering all your answers, provide us with screen shots.
Any error messages. To do this, provide us with screen shots showing the full browser window, including the website address field of the:
page preceding the error, and
error message.
We will be pleased to follow up on your request within 10 business days following reception of the above information.
Sincerely,
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca
Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form may have been used for convenience; it refers to both men and women.