Hi there! I usually post at Vienna thread, but as I got an e-mail requesting to send my passport to Ottawa to finalize my PR (I am "visiting" Canada currently), I have to ask you all for some help.
I sent my passport last Wednesday by recommended - Canada Xpress Post. What a mistake! The tracking number never appeared in the system, and now
they have no idea whether they delivered it or not.
Does anyone know any way to contact Ottawa to ask if they received it? I sent an e-mail, but agent at the call center said they might not reply
, and ofc, agent couldn't help.
Also, what is the general for Ottawa? Does ecas first change to DM and then you see your tracking number at the post system (meaning passport was sent to you), or other way around? And how long does it take from passport being delivered to Ottawa?
I am really panicking here, since the e-mail said they will ship it back within 7 days from receiving it, and to ship it to them within 30 days from e-mail, and it has been 23 days already :'(