She's an existing permanent resident - not a new PR. As such, she does not fall under the 37 business day processing time for new PRs - she falls under the 129 day processing time for existing PRs.AllisonVSC said:If you are sure you are entering the information correctly, then I can only they haven't started processing your application yet.
Did you submit the application using certified mail so you could get confirmation that your application was received?