AllisonVSC said:If you are sure you are entering the information correctly, then I can only they haven't started processing your application yet.
Did you submit the application using certified mail so you could get confirmation that your application was received?
She's an existing permanent resident - not a new PR. As such, she does not fall under the 37 business day processing time for new PRs - she falls under the 129 day processing time for existing PRs.