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There is a Calgary office, and it's an extremely slow office.

Congrats, which VO is handling your case?

Yeah, I'd just assumed the really quick processing on this one was a) down to the stream and b) the new filtering tools they have in place that can identify easier to handle cases and push them through quicker.

are you still waiting?

those processing times are insane.

I ended up having a call with my representative last night, she is drafting an email for my local MP. She said that Immigration lawyers have been complaining about the online system for months now, as they are also finding that the systems are glitchy and IRCC doesn't have the infrastructure to...

WTF!?! That's great for them but at the same time it's unbelievable how utterly random IRCC functions.

Hope everything works out for you! when you emailed the calgary office- what email address did you use? the portal one? I've been waiting to hear back from them after sending an email for nearly a week now.

Currently I've a) Send a webform b) Send emails to the prairies portal email address ( 3 different emails). Portal 1 email mentions that if you have login issues send an email to that address. c) Spoken to a CSC rep on the phone who sent an email through to Calgary on monday to sort the issue...

totally, i'm in the situation where I want to change jobs but need to wait for eCOPR but them sending the portal 2 email to me without credentials to login and now having to chase up is making that a lot more difficult, and likely going to add another 4/5 months to my process- because I am not...

So it's now been 4 days since I spoke to a customer service rep as well as sending multiple emails to IRCC regarding the lack of login credentials for Portal 2 and complete silence from IRCC. For something as simple as a login issue you'd think having a system where there is 24 hours turnaround...

you won't hear anything back until a few months in as it is non-express entry and we're lower priority within the immigration system. But, in general the Canadian immigration process is a lot of sitting around waiting to hear back from IRCC- they rarely respond to requests and are extremely...

whaaat!?! that's nuts.

wow- that sounds pretty like a pretty terrible experience. I had a good experience with an agent the other day but customer service doesn't seem to be one of IRCC's strengths.

seconding this, only give them the info they ask for and nothing more.

awesome congratulations- what PR stream are you Express Entry or Non-Express Entry?

they ask you to email back with information, and one of the questions you need to respond to is a) are you inside Canada and b) if you are outside Canada- when are you returning. You can provide them the information that you are outside Canada and when you will return

I got the portal 2 email last week, "new case created under your account" but they didn't send me login credentials. I've sent a few emails to different IRCC portal email addresses and not had a response yet- how long did it take for everyone to get email responses from IRCC. I'm super...

yeah, i kinda misunderstood that part too- I wish I had given the same email address I used for my application portal. The portal email is quite confusingly written tbh

i wonder if there had been anything in the business PNP categories that have meant that extra scrutiny is required?