Finally saw an update on the status today on Passport seva that my Police Clearance Certificate is printed
My timeline:
Feb 19 - Application picked up by Purolator
Feb 22 - Failed delivery by Purolator because BLS was not available to receive it; Called purolator to arrange for redelivery
Feb 23 - Application delivered by Purolator
March 3 - Received email from Purolator that application is pending as I did not put in my Father's name (mot sure why the application is deemed incomplete as the notes on the application clearly says one need only fill wither mother, father or guardian's name). Redid application and uploaded to BLS.
March 4 - Called BLS; told me to email "
brampton.p@blsinternational.net that document is uploaded, and application would progress to "sent to consulate for processing" within 48 hours. Sent email, received response saying "it is no reply email"
March 8 - Initiated escalation step 2 (waited for the promised resolution within 48 hours; never received a response.)
March 10 - Initiated escalation step 3 (waited for the promised resolution within 48 hours; never received a response. Followed up after 48 hours; again no response.)
March 11 - Called BLS; was told to send document to
CCCANADA@blsinternational.net; and was promised that my tracking would show application is forwarded to consulate in 24 hours and my application would be expedietd because of the numerous mistakes made by BLS so far; BLS failed to meet this promise, as nothing happened in the following 24 hours.
March 15 - Got an email from BLS that my application has been accepted. Tracking shows "under process."
March 16 - Tracking says "Under Process In Transit from BLS Centre to Consulat General" (yes, there are spelling/ punctuation mistakes in BLS's tracking.)
March 16 - Tracking says "Processing at Consulate General"
March 18 - Tracking says "Police verification has been initiated...."
March 19 - Police contacted my mother and requested copies of several documents and passport photo
March 22 - Mother submitted all documents to police and police confirmed police verification report was sent.
March 31 - Mother went back to the police station and reconfirmed that the police report was sent.
April 5 - Called BLS to check whether there was any issue in receipt of police verification report.. Received response that they have no way of knowing whether Consulate has received the police verification report and that it takes 1-2 weeks after police verification report is sent for PCC to be printed. I pointed out that it has been more than 2 weeks in my case and they suggested I call the consulate. When I pointed out that no one picks up the call and voicemail is not enabled, they suggested I email them. So I emailed CGI, and received an irrelevant response that "it takes 6 -8 weeks to process PCC application" and link to their website. I responded to email asking for a response to my question whether they received the police verification report, because if they haven't I would need to address the issue in India.
April 8 - Since I didn't hear back from CGI, I emailed again asking for a response, this time including all the emails on the website.
April 8 - Received the same generic response but an additional line saying "there is no action required from your end." I asked if this meant they received the police verification report as that was my question.
April 9 - Tracking says "Police Clearance Certificate has been printed."