Same here! Just can't get through. No tracking mechanism, nothing! And they have the original certificate!Still waiting on my son's passport. Delivered on May 4 and to date no credit card charge. In the amount of time his has been in process, I had already been charged and received my passport. Can't get through on any phone lines, my MP who said they would look into it has gone silent, no response from any of the submission forms.
No idea if they even have it cos I cant check. Im more than happy to wait in a 2 or 3 hour phone queue. I just cant even get to the line.