what is a document named Client Information ??? please

[YSB]

I am also experiencing the same client information issue. Has anyone been approved while the “glitch” persists?

 

[delara]

Today's message before login to GCkey

"This online service will be unavailable from 12:00 a.m. to 5:30 a.m. Monday September 26, 2022 Eastern time, in order to perform system maintenance"

Hope this issue gets resolved in this window

It's not resolved.. I checked.. what to do now?

 

[vijayar]

It's not resolved.. I checked.. what to do now?

You can choose to ignore it or send the information/documents asked via webform. No other option.

Only thing to check tomorrow is if the date changing has stopped.

 

[erdamatupus]

Today's message before login to GCkey

"This online service will be unavailable from 12:00 a.m. to 5:30 a.m. Monday September 26, 2022 Eastern time, in order to perform system maintenance"

Hope this issue gets resolved in this window

No changes after the system maintenance. The issue has not been solved yet..

 

[bimbz110]

My date has changed 17 October 2022.

 

[willie303]

Hello
I am also facing this issue... Anybody can clarify with this? Thank you

 

[vijayar]

One more site maintenance window announced for 4th Oct.

 

[Keerthana1989]

Hi Everyone,

I am also facing a similar issue, I am FSW applicant, Medical, PCC, Biometrics done on 19th Sept, awaiting my PPR request. However the optional document client information shows not provided and dates have been jumping from 10th October to 23rd October and the page also does not show this update at times. I believe its a glitch so lets wait and check after the maintenance that is scheduled on 4th October. If anyone gets an update pls update in this thread. Thank you.

 

[RSub]

The date's disappeared but I still see the "Client Information" under optional document section.

 

[vijayar]

The date's disappeared but I still see the "Client Information" under optional document section.

Same here. Should we interpret it as due date of submission is now over or just an entry in your application that one of the optional document was not provided? If it was glitch it should have been removed completely. This adds to all the confusion even more !

 

[RSub]

Same here. Should we interpret it as due date of submission is now over or just an entry in your application that one of the optional document was not provided? If it was glitch it should have been removed completely. This adds to all the confusion even more !

It is definitely a glitch but took the opportunity to send few updated documents.

 

[delara]

Are you sure that it should be removed?? As we haven't provided the client info . So it should be written that "not provided" . Why would they remove it.

 

[RSub]

Are you sure that it should be removed?? As we haven't provided the client info . So it should be written that "not provided" . Why would they remove it.

Its still there and says "Not provided". But the date has disappeared.

 

[delara]

Yes . Surely it's a glitch. Mine had same problem. Got my ppr anyway

Its still there and says "Not provided". But the date has disappeared.

 

[vijayar]

Yes . Surely it's a glitch. Mine had same problem. Got my ppr anyway

Congrats ! You getting PPR further confirms it was a glitch after all.