I wouldn't even say it has much to do with Syria at this point, it just has everything to do with CIC being absolute garbage.
Even if they were "extremely busy" there's no reason why they can't just issue the damn PR card.
They need to axe the entire, *the entire* workforce, all the stupid bureaucracy, everything.
Throw their garbage, POS government union in a landfill, ditch that trash.
Axe it all, hire new, the job can be done by trained gerbils, we already know that much.
Sorry for the exaggeration, the gerbils don't need to be trained.