neetu1 said:
How can I do that?
Do they actually reply to the emails? and at what email should I write to them?
I applied under the PNP category and always used the following email address (it may be different for the Skilled Worker Category - fellow forum members should be able to shed some light on this): OttPilot-Immigration@cic.gc.ca
They responded to 2 out of my 3 total emails within 3 days. 1 of the 3 was answered after 19 days (I should note that this particular email posed 3 questions regarding some very specific information, therefore, the longer response time was well warranted). In summary, there is no set timeline for CIC responses.
IMPORTANT: Make sure you put your information in the subject line ("Application for permanent residence request ‐ EP0005xxxx"). Also, start the email by stating your full name, list your file number (again), and state your concern in precise and short language.
Finally, please keep in mind that the ECAS System has been found to be EXTREMELY inaccurate. There are numerous forum members (including myself) whose ECAS was never updated properly. Mine, for instance, said 'Medicals Received' on the same day on which my lawyer received my COPR documents in the mail. Notwithstanding, I believe that your question should definitely be posed to CIC since I have read numerous accounts of applicants' medical information being sent to CIC and never actually processed and/or received properly.
You shouldn't feel too anxious regarding the lack of ECAS updates to your file... it may simply be an officer that reviewed your medical results and didn't feel like updating the ECAS appropriately (I assume that each officer working on an applicant's file has to voluntarily and manually enter any updates to the ECAS system. As a result, and not particularly surprising, the ECAS System is one of the most unreliable sources for the specific status of an application).
Another important factor to consider is if you went to a Doctor that utilized the rather new "E-Medical" system. Either way, before you send your email to CIC, you should speak to your Doctor and ask specific information regarding your results. Did they send the results using mail that was trackable? Was it received by CIC based on the tracking information? If sent electronically using the E-Medical system, request to have them provide you with verification of the same - not too much to ask when considering the exorbitant prices most medical offices charge for this particular service.