I emailed them, and they did not answer. I emailed them 1 week before they expired. THey never answered. Then, 2 months later, they send a request for remedicals...
@Franzi, I think they are right, a lot of cases take a long time. Some people get there visa in a matter of weeks, but I think one should not expect such a short procedure, the average processing time is indeed close to a year. I believe our case would have been finalized within 1 year if the file had not been transferred to Vienna, this delayed everything.