Europe,
Do try to contact your MP like Nole73 said. It is very clever of them to say not to contact them until the average processing time is up, but if you are not going to get anywhere with them, then your MP may be able to get some answers for you.
When I called CIC 3 months ago to say that I thought my file was transferred to the wrong VO (London,UK) as we did not belong there, they ignored me. I spoke to a couple of agents and both told me that there must have been a reason for that and that they could not help me at all since my file was closed with them (sponsorship part). Supposedly this was why I was never able to log into ECAS either with my info. These agents never really bothered to try and find out why my file was not in Vienna and if there was a problem. I had a really bad feeling the whole time and wanted to contact London, but everyone said they would not reply. So I waited. Well, I should not have waited. I should have swamped them with e-mails. When I sent a case specific inquiry to London, they replied to one of my questions and ignored the big issues I advised them of. Three weeks later (Nov. 12th), we receive an e-mail from them saying that Vienna should be processing our file and they are transferring our application, but NOT to contact them for at least 8 weeks.
As horrifying as this is to me and my spouse, I hope all of you feel some comfort in knowing that at least the right VO has your file and that something will be happening in the next months, so patience and positive thoughts are all I can wish for you. Good luck.