The facts are as fallows:
1. Since we applied they extended processing time from 10 to 17 months.
2. In the middle of the summer, last year, they were on "strike" (so they could justify their vacation).
We have paid for their services, this is not free of charge (meaning processing our aplications on time, with out any delays, if the application is complete).
3. This summer they decided to reorganise (which ended in extending processing time, and incrising their backlog).
4. They do not respect us as their clints at all (when asked for an explanation ) we all get a copy paste massage, which states: "Processing time is.... we will contact you in due corse"...
5. They are not updating processing times on time (e-case, processing time table ).
6. Case specification enquiries is not working properly, from time to time (they disable and enable this web application how they want).
7. Today is September 21, since then, people who have applied last year (applications from Jun... ), haven't heard anything from Vienna at all.
I know that we will all get our PR's, but life doesn't wait, each day we are all losing a moment, which can never be brought back.
How many missed anneversaries and missed child births, from a child's first walk, first word, and many other things which can never be relived (you can all see this on this forum, if you google it you will find many more stories).
We are all different, and we all have different perception of how things should be done.
From the bottom of my heart I wish you all nothing but the best!