I called them this morning...the agent was nice...but she told me what the last agent told me in Jan was wrong about saying I passed security but not criminality, all she sees is that they are working on background check...won’t even tell me any detail like if I pass either security or criminality. Also said the last agent shouldn’t have told me to call back in early feb coz they have don’t specific date when the file will be ready...when I asked about my dependent she said she couldn’t tell me anything either due to privacy reason...
She said I just have to be patient since I passed my eligibility and my med has been extended so it’s just a matter of time...