Salaam brother good to hear from you. Thanks for the encouraging words. Lack of transperacy in this whole process is very frustrating if not the most frustrating part. According to them(SA email), my file has been transferred to ADVO 4 months ago, no word since then. Even if they tell us, yes we got your file, and now we are doing this.. So simple, so easy, and most definetly can be automated, but.. On a more positive side I'm planning a trip for next month to see my wife for 2 weeks.. Also, ordered notes this morning... Take care brother..