+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Then you need to either call IRCC and ask them what's going on or press the law firm to actually give you a real update.

You should have at the very least received a file number from IRCC by now if the file was actually submitted.
 
This was my biggest fear...sigh
If you are a client of them, call this number 888-691-4935 and ask to speak to Andrew Joseph Maloney, their Canadian lawyer. Demand to. Tell them you're a client and haven't even gotten a file number from IRCC for three years and threaten to report him to the Law Society of BC.

Report back with what happens.

You could also call this number: 604 207-7770
 
I'm a dec 2018 outland application for my wife. I'm sponsoring wife from Afghanistan, I completed 1yr on dec 28 2019. No updates since then. Account still says your application is taking us longer than usual to process. Anyone know what will happen next?
 
I'm a dec 2018 outland application for my wife. I'm sponsoring wife from Afghanistan, I completed 1yr on dec 28 2019. No updates since then. Account still says your application is taking us longer than usual to process. Anyone know what will happen next?

For me, 1 year was completed on November 16th, 2019. I wasn't waiting any news during December, but right now, I'm felling very frustrating with already two months of delay and 15 months without seeing my wife.
 
For me, 1 year was completed on November 16th, 2019. I wasn't waiting any news during December, but right now, I'm felling very frustrating with already two months of delay and 15 months without seeing my wife.
Yea bro. I've been waiting as well. No updates. Its frustrating