PR Card Renewal - Online Portal application - Unable to click Submit
- Thread starter Maulik07
- Start date
Were you able to resolve this issue? I am currently experiencing the same problem. I have tried logging in and out and submitting on Chrome and Edge. No luck - every time the "click to submit" button is greyed out, but everything says "Ready to submit."
Hey, a friend of mine also encountered the same issue as recent as two days ago. He uploaded all documents and completed all the mandatory forms, which all show 'ready to submit', how ever, after putting the signatures, the Submit Application is not activated. Any idea on how to resolve this. Thanks
Is your issue resolved? There are alot of people reporting the same issue. I was able to submit my application a month ago, since then status stays as "Submitted" no change in status.
Not sure but someone told me that if you have ad blocker activated it creates problems with IRCC website or maybe try logging out, closing all windows, restarting your system, maybe it can help. Also keep an eye if IRCC website is undergoing any maintenance.
I have been trying since last two hours, just cannot get it to work. I will try the options you suggested. Thanks for the response.
You are very welcome. Just a heads up that I just read a lot of people on this forum complaining about this.
The fact that they still have not updated the instructions/guide to match the updated form, could very well be the cause (or at least related to) these types of errors.
Just an update, I tried everything again but still cannot get the button to work. I have submitted a webform for this issue. I will wait for their response.
I encountered the same problem today and found a workaround/solution.
- I logged out and logged back in Firefox
- I looked at the 'Document type' drop down list and it now has 'Passport or Other Primary ID Document'. Previously it didn't had it.
- I uploaded my passport in this new 'Passport or Other Primary ID Document' category
- I deleted my previous upload of my passport under a different category
- Still the Submit button was greyed out, so I filled and signed the consent form once again.
- Now, the Submit button was enabled and I was able to submit the application.
Thanks for the suggestion. I tried the steps but it still doesn't work for me.
Quick question - In front of the "IMM 5444" row, do you see "Ready to submit" status after you complete the form? I filled out all mandatory information in the form but the status is always blank. I am not sure if this is preventing the "Submit" button from becoming active.
I was able to submit today! When the portal has accepted form "IMM 5444", it should say "Ready to submit" as the status. My issue was that the text I had written as reasons for absences from Canada were too long. Try keeping these under 10 words.
It is terrible that the system doesn't let you know where the issue is!