PR Card Renewal - Online Portal application - Unable to click Submit

[Spectator222]

Hello all. i also have experienced delays being able to make the button from grey to green allowing me to submit my complete PR card application. This is what I suggest doing. When I did these things, the system allowed me to submit my application and the button went from grey to green. The website should really do a better job of informing us the exact sections that need to be amended but it is a horrible system that has alot of bugs. Anyways this is what I did:

1.) Make sure to try different browsers. i used Firefox Developers Edition.
2.) When you are submitting documents, make sure you have one that is classified as " primary identity document" in the drop down menu. After I did this my button turned green. Before, all my documents were classified as just "Other".
3.) After you make any change like upload a new document or remove one and reupload, you have to sign the consent and signature section and submit it again---then the submit application button should be now green.

Good luck to all!

 

[danielk4]

hello I am finished with the Application all that is left is to submit but I won't let me I have provided all the supporting. documents needed for my PRTD but it won't let me submit what could the issue be ?

 

[jonnclk22]

Switching to Firefox from Safari solved it for me.

 

[Nicnic35]

Hello all. i also have experienced delays being able to make the button from grey to green allowing me to submit my complete PR card application. This is what I suggest doing. When I did these things, the system allowed me to submit my application and the button went from grey to green. The website should really do a better job of informing us the exact sections that need to be amended but it is a horrible system that has alot of bugs. Anyways this is what I did:

1.) Make sure to try different browsers. i used Firefox Developers Edition.
2.) When you are submitting documents, make sure you have one that is classified as " primary identity document" in the drop down menu. After I did this my button turned green. Before, all my documents were classified as just "Other".
3.) After you make any change like upload a new document or remove one and reupload, you have to sign the consent and signature section and submit it again---then the submit application button should be now green.

Good luck to all!

 

[Nicnic35]

I had the same issues for a week.
First of all, my absence was not automatically dated on the current date, when I opened the file again the next day and days were not counted anymore. I signed out and used instead of Safari Firefox.
Then I cleared the absent data table and made sure, I used max 5 words in explanation. I signed again all forms which had a signature/date to the current day and then it worked.

 

[kelly2023]

hi all,

I had the same issue. My solution was change the files to JPG files in the ID category, but the payment file remain the pdf.

Good luck!

 

[dchrome]

Hi All ,

Can i get some insights on how to solve the problem of clicking submit application . My application has been filled and documents have been attached

How do i decode this ?

Try using a different web browser. On safari it didn't work for me ( it showed one of the forms wasn't completed even though it was) but then I tried Google Chrome and it worked.

 

[sofita02]

anyone have a problem signing the form IMM5669? i cant type my name for signature, i had have tried EVERYTHING

 

[gladis1974]

I encountered the same problem today and found a workaround/solution.

• I logged out and logged back in Firefox
• I looked at the 'Document type' drop down list and it now has 'Passport or Other Primary ID Document'. Previously it didn't had it.
• I uploaded my passport in this new 'Passport or Other Primary ID Document' category
• I deleted my previous upload of my passport under a different category
• Still the Submit button was greyed out, so I filled and signed the consent form once again.
• Now, the Submit button was enabled and I was able to submit the application.

So, for users who have uploaded their passport in the old, not so exact, ID categories, they need to upload it in 'Passport or Other Primary ID Document' and the key is to sign the consent form again and then the submit option will be enabled.

This worked for me thanks there is so many issues with this online application site

 

[medabor]

This worked for me thanks there is so many issues with this online application site

Unfortunately, I spent almost 2 days on this and never works. I tried Chrome, Firefox, and Safari. I checked my application and support documents millions of times. It's so sad that there's no technical support for a Government Portal

 

[medabor]

Any other solutions please? I need this document urgently and haven't even sent the application

 

[sahilsharma88]

I have been facing this issue as well where the Imm 5444 would show initiated and the submit button was greyed out. I was working on the application on my iPad using Safari.

So finally,I logged into the portal on my work laptop using Chrome. Ireviewed the 5444 form and hit complete. Its status was now Ready to Submit.

Completed my consent and sign and the Application submit was finally active.

So my suggestion is to try on windows PC using Chrome/IE. I believe Safari doesn't work especially the mobile version.

 

[medabor]

I have been facing this issue as well where the Imm 5444 would show initiated and the submit button was greyed out. I was working on the application on my iPad using Safari.

So finally,I logged into the portal on my work laptop using Chrome. Ireviewed the 5444 form and hit complete. Its status was now Ready to Submit.

Completed my consent and sign and the Application submit was finally active.

So my suggestion is to try on windows PC using Chrome/IE. I believe Safari doesn't work especially the mobile version.

Thank you and am glad it finally worked for you. I tried Safari, Chrome, Firefox and Firefox Developer browser and still the same. I use a Mac so trying it on a windows laptop is a bright idea. I will and I hope it works because I've been facing this for more than a week. Thank you again

 

[medabor]

One more question for guys who got their PRTD approved. Did you scan all the pages of your passports, or just the main one? Thanks

 

[medabor]

Just an update.The problem with my application is that there is a little "Edit button" in the proof of urgency that i missed. I wasted 11 days on this!