Hi, my wife applied online for her PR card renewal on May 27 and since then the status is submitted on the PR portal page and there has not been any update.
Today, I checked the inspect tool and it shows 'Completed' status and also rejected reason 'Your Use of Rep form is incomplete (missing information, client signature required, rep signature required)'. While she has not filled and submitted the Rep Usage Form at all.
last update was on Jun 6th.
Does anyone have a similar experience, any ideas on what to do?
Another question: Can I call IRCC on her behalf? Because she cannot speak and understand on the phone well.