You should call them and ask that u have not received ppr email. Your ppr email might be in a queue. My friemd got ppr after 1 month 20 days after ghost update.
Eh my friend. I called SEVERAL times after July 09 and they all the officers told me:
officer 1 = yes congratulations! your file was accepted. you will receive the email soon
officer 2 = no I don't see your file is accepted yet but everything seems in order. Just wait.
officer 3 = your file is in order and still within the 19 months processing time
officer 4 = your file is completed and wait for the next step. Because it is within the 19 months processing time is everything normal.
Of course after 19 months and 1 day I called again and the officer sent a reminder to the officer in charge to show him/her that the processing time is exceeded. But on the phone the officer told me 'it may take 30 days'. Wow incredible!
I sent also a web form just to make them busy telling them the processing time is exceeded.
More than that I don't know what to do...