On behalf of my parent, I created a GCKey account and have been trying to link the application. I have tried 4 times already with a bunch of combinations, making sure I enter the correct information (App number, UCI, etc.) but it just says:Application Number found on additional document request should be the correct one. Also, remember to add the sponsor in count of family member in the application (last question on the form). For example, If you're sponsoring your mum and dad with no dependent children, that count will be 3. Good luck!
Based on the information you entered, we found no applications.
She has received every request and correspondence (my approval of sponsorship, medical+biometric+police cleareance).
1. Why can't it find the application?
2. Is there a place that she needs to upload 1. police clearance 2. medical 3. biometric?