I'd ask to speak with the supervisor. All the correspondences will only mention primary applicants. So, you might want to take all the correspondences you got from CIC when you go to VFS. When they made decision, they made decision for both primary applicant and dependents. I'd be furious if I were you and I'd give them a piece of my mind.I have a question.
My friend got a Passport Submission for his parents. They are suppose to go and submit the passport to VFS office in India.
The issue is the email my friend got for passport submission only have primary applicant name and when we talk to VFS India on phone they said if the secondary applicant is not mentioned in the email they will not accept the 2nd applicant passport.
Want to know if any one got the Passport submission for parents PR.. what is the content of the email? Does it have names of all applicants?
Thanks
One good thing is that you have so many different channels to address the issue. But, let's see if you can resolve it at the lowest level by showing correspondences from CIC and explaining that they go the wrong information. If that does not work, escalate it to the supervisor or contacting Canadian High Commission in India. Your MP and minister of citizenship and immigration can definitely help too. But, like I said, start at the lowest level.