Paid 640$ twice with no receipt

[Malik04]

finally got my receipt in my email after ~12 hours

 

[cupcakes]

I had an error the first time yesterday (with a message that said your transaction was not processed and no payment was deducted) - so I tried it the second time and it worked.

But this morning, I got an email with the receipt from the first transaction, so obviously the transaction had gone through! I really don't know how incompetent these guys are.

Again, I need to wait for 45+ min for an agent to come on the phone to ask for a refund (if I can even get through!).

 

[kagaya]

I am on the same boat. I paid twice which did not go though last night.
I decided to make one more transaction and it went though

Wake up and saw two extra receipts in my email. I am on the queue now to see how I can get refund

 

[kagaya]

Just talked with the agent. There is nothing that she can do. Here is the instruction via email

How do I ask for a refund if I paid my fees online or at a bank in Canada?
If you paid online or with a fee receipt form (IMM 5401), ask for a refund by emailing us at IPRMS-SIGPR@cic.gc.ca

In your email, include:

• your name
• your current address
• the receipt number
• the date of your payment
• the amount you paid
• the reason you want a refund

If you don’t have the receipt number, include the:

• first four and last four numbers of the credit card used for payment
• card expiration date
• cardholder’s name

We may ask you for a copy of your credit card statement.

If you used a credit card or a prepaid card to pay, we will issue a refund to the same card. Keep it until the refund is complete to prevent delays. If your card is expired, we will issue a cheque instead.

If you paid using a fee receipt form (IMM 5401) or an Interac debit card, we will also issue a cheque.

Refunds can take up to eight weeks to process.

International Experience Canada (IEC) applicants: See refunds for IEC

 

[noisette]

I also had the same problem of paying twice 630$ (the first payment I thought it didn't work and I received the receipt 12 hours later..)

I just called them and they sent me an email with this link to get a reimbursement: http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=619&top=4

The only problem it will take up to 8 weeks and the interests of my credit card won't wait

 

[kagaya]

other option is to dispute the charge from your credit card. I talked with my mastercard yesterday and they said they can dispute it as long as it posted.

 

[HS123]

Cic sent me the copy of the receipt for the one and only transaction I did . I wasn't expecting a reaponse so soon. I can apply today .

 

[noisette]

My charges are not posted yet but I asked my bank and they say they need the authorization number from CIC. I hope they do something to help us because many people have had the same problem.

 

[bachamp]

They charged me 4 times, and it was for two applications as well so need $3780 refunded. Hope it doesn't take long but I'm not worried.

 

[crazyberns]

My payment went thru (next day) and I got my receipt. Hope this helps someone. Cheers!

 

[missmini]

So my choice is to wait 10 days for a Receipt.... or pay again and hope that CIC can refund the first one.

they will! we paid second time and it worked; now in process to refund the first one

 

[missmini]

They charged me 4 times, and it was for two applications as well so need $3780 refunded. Hope it doesn't take long but I'm not worried.

it's stressful if they don't do it fast; ya, i double checked and they confirmed they will refund but it could take up to 4 weeks; even without receipt, j with your name and cc info they can

I also had the same problem of paying twice 630$ (the first payment I thought it didn't work and I received the receipt 12 hours later..)

I just called them and they sent me an email with this link to get a reimbursement: http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=619&top=4

The only problem it will take up to 8 weeks and the interests of my credit card won't wait

in the confirmation of refund email it said up to 4 weeks
try to call your cc maybe they will give you a waiver?
good luck!

 

[Brokenviolin]

Anyone here managed to get their money back? Same thing happened to me!

 

[ammanannanrt1]

Hi All, same issue for me. Is it fixed for one? If so, can you guide me on how to get the refund? Thanks.