I just called them. I used english first which didnot work. So i selected French. It worked. Thanks a lot. I was told that I have to wait for 2 more weeks. :-(newgirl1 said:It's pretty simple when you get on the phone with them they ask you if you want to proceed in English or French. After that it's always option one. Keep pressing one all the way through until you get to the part where they ask you for your application number, or UCI number.you can just make up a number, just press 1234 or something, then it will ask you for Your year of birth. After that they will transfer you to an agent. You might get a message saying call volumes are high and they can transfer you. If that happens I've learned a trick. Hangup call back again and do the whole thing in French. I don't speak French nor do I understand that but I know what to press so I just do the same thing in French and usually then I will get transferred. I don't know I guess there's less people in french waiting to be connected. good luck