Thanks, it finally worked! Called at 8 and got through after waiting for 20 mins. Appreciate your tip!You can try calling BLS to book Purolator pick up and drop off over the phone. It comes up to a little over $90 for three trips: 1) pick of documents 2) return of passport and surrender (if applicable) and 3) return of OCI.
Have your credit card ready, BLS will do everything through the phone. You have to keep calling them though, as it is not easy to get through. Try calling between 8-9am EST. It's always worked for me.