Did the agent put you on hold for few seconds?
Some agents just read what it says on your Cic account. It's a polite way for them to say they see what you see and you should wait. But there are others who actually provide with much more information, like any checks started or you passed them etc. They even suggest they can send a remainder to the case processing officer asking the reason for the delay and advise you to call back after a month or something if you still don't get a decision.
Don't worry, it's just luck which agent you get. Try again after a few days