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November 2018 AOR - Join here

M

Mark888

Star Member
Nov 30, 2018
54
89
Reached IRCC agent via phone call for the first time today (tried calling them for a few days in a row). My AOR was November 1st, deadline on May 1st, background check not started yet as per online profile.
The girl I talked to sounded nice and friendly, however she didn't provide any new information whatsoever. I asked specifically about eligibility, background and security checks, she just quoted the information from my online profile and said she cannot see anything different from what I see. Which is super strange, given the fact that many people on this forum reported to have received various updates they couldn't see online from call center agents.

I also ordered notes on April 17, though haven't received them. Curious when I should contact IRCC again to try to get the updates.
 
SithLord

SithLord

VIP Member
Aug 18, 2017
6,873
5,135
Mark888 said:
Reached IRCC agent via phone call for the first time today (tried calling them for a few days in a row). My AOR was November 1st, deadline on May 1st, background check not started yet as per online profile.
The girl I talked to sounded nice and friendly, however she didn't provide any new information whatsoever. I asked specifically about eligibility, background and security checks, she just quoted the information from my online profile and said she cannot see anything different from what I see. Which is super strange, given the fact that many people on this forum reported to have received various updates they couldn't see online from call center agents.

I also ordered notes on April 17, though haven't received them. Curious when I should contact IRCC again to try to get the updates.
Click to expand...
Did the agent put you on hold for few seconds?

Some agents just read what it says on your Cic account. It's a polite way for them to say they see what you see and you should wait. But there are others who actually provide with much more information, like any checks started or you passed them etc. They even suggest they can send a remainder to the case processing officer asking the reason for the delay and advise you to call back after a month or something if you still don't get a decision.

Don't worry, it's just luck which agent you get. Try again after a few days :)
 
A

adityagupta88

Star Member
May 21, 2017
84
30
Category........
FSW
Visa Office......
NDVO
NOC Code......
2171, 1112, 2174
AOR Received.
05-12-1988
File Transfer...
28-03-2019
Passport Req..
02-07-2019
cansha said:
This is your best option. Changing NOC may not work at this point.
Click to expand...
Hi @cansha

I tried connecting with the HR, and I now have written communication from them stating that they cannot provide roles and responsibilities, but can issue a service certificate which has the below details:

1. Name of employee
2. Date of joining
3. Designation
4. Department.

They will provide this certificate in 3-5 business days.

Can you please help me with the next steps

1. Do I just attach the letter and mention that they cannot provide roles and responsibilities (so that cic accept the reference letter from my colleague)for now and later on attach the service certificate when received through a separate cse

OR

2. Do I also wait for the service certificate and then submit all details together.

I will also attach one year's pay stubs, one years bank statements showing that salary is credited in my bank account, and last year's income tax return.

Also, while raising a CSE, which option do I choose in the type of application (
1. Permanent Residence (applied online)

OR

2. Replacement Documents, Amendments to Documents and Verification of status documents)
 
C

cansha

VIP Member
Aug 1, 2018
6,676
5,855
adityagupta88 said:
Hi @cansha

I tried connecting with the HR, and I now have written communication from them stating that they cannot provide roles and responsibilities, but can issue a service certificate which has the below details:

1. Name of employee
2. Date of joining
3. Designation
4. Department.

They will provide this certificate in 3-5 business days.

Can you please help me with the next steps

1. Do I just attach the letter and mention that they cannot provide roles and responsibilities (so that cic accept the reference letter from my colleague)for now and later on attach the service certificate when received through a separate cse

OR

2. Do I also wait for the service certificate and then submit all details together.

I will also attach one year's pay stubs, one years bank statements showing that salary is credited in my bank account, and last year's income tax return.

Also, while raising a CSE, which option do I choose in the type of application (
1. Permanent Residence (applied online)

OR

2. Replacement Documents, Amendments to Documents and Verification of status documents)
Click to expand...
It would be better to provide everything in one CSE. Choose "Permanent residence" in drop down.
 
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A

adityagupta88

Star Member
May 21, 2017
84
30
Category........
FSW
Visa Office......
NDVO
NOC Code......
2171, 1112, 2174
AOR Received.
05-12-1988
File Transfer...
28-03-2019
Passport Req..
02-07-2019
cansha said:
It would be better to provide everything in one CSE. Choose "Permanent residence" in drop down.
Click to expand...
Thanks a lot for the prompt response @cansha . Much appreciated.
 
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