Let’s just keep our fingers crossed and hope to get the good news soon or let’s hope the agent returns soon from the urgent work/vacation and complete our files i.e DM and PPR.That's what it looks like. What was really frustrating for me was that it is clear in the response that they didn't check the status of my husband's application but just responded with the generic 12 month answer. It doesn't seem to matter that I told them that other October people are getting their passport requests, after we got the pre arrival email so it is pretty clear that NDVO is processing October. Anyway I'll see if I get anything further and as I said will share if it is something useful.
Here's hoping that we might get some good news soon.
A friend’s friend in AB is in the same situation as ours . I just got the news yesterday and that adds one more to the 21 Aug Pre-arrival Group.