Hello
@lea1113 ,
Usually, BG status changes to "In process" at very end. But from what I observer so far, is for all applicants who got their AOR1 in 2018, their BG status changed to "in process" from the day their file got transferred to NDVO. But agiain
Secondly, Are you seeing "additional documents needed" on ecas or in GCKey? As if its on Ecas, then its normal. From How long you seeing additional documents needed?
Also, try calling CIC again on this, until they reply with similar answer. Sometimes rep' dont bother going through your file and they reply generically.
Good Luck!