Hello Everyone,
Wanted to provide an update on our application. My Background and LPP were completed while my wife received a fingerprint request. We submitted her fingerprints on July 24. On August 1, both of us received our test invites.
However, on August 3, we lost access to our status trackers and were only seeing the 'Loading' message. Nevertheless, we took our tests this past weekend (and passed). Sometime this morning, we got access to our trackers again, but there are no updates since August 3. I understand that it takes a few days for the test status to be updated, so all good there.
My concern, however, is that there is no update on her Fingerprint status although we had sent them on July 24. Is it normal to not have an update for 4 weeks? Do we need to reach out to someone to follow up on it?
Any inputs would be appreciated.
Thank you.