same thing is happening with us right now. medical was completed and gckey is now asking additional documents required and medical which was already submitted and done. i dont understandHi! I also got pre-arrival services message on gckey but they also requested FBI certificate (which was submitted earlier) and a second message asking for medical and attached medical form.. I wonder why, as the medical results was changed to passed on gckey and now it says "we have requested medical.." and it hasn't been one year since my wife did medical last time when it was requested