Hey there Farrous!farrous13 said:I assume you're nice to them. But let's say an agent was hard headed and wouldn't look into your file, just thank him/her and call back again the next day.
When I call, I ask how is the agent doing and then I say "I need to know the status of my application". The agent will go with some verification questions. I don't add any comments. I just wait for the agent to get back to me with some info. Most of the time they will put you on hold so that they can check the status and the latest updates. It would help if you have specific questions like "has my file been transferred to the local office" or "has my background verifications been completed"...etc.
They are just human. So some are lazy and some are very helpful.
Hope that helps.
Any news about your file ?