We’ve not been able to get through to a human and the recording says they are changing over to a system where you leave a voicemail and they will get back to you.
Absolutely no idea where it’s being processed and to be honest, all of the websites to order GCMS notes looked sort of dodgy. Have you managed to find out anything?
We've managed to get through about 3 times since May, to get clearer updates than the online system. Last we heard they were unable to tell us if eligibility was started though, I suspect not as we would've had an answer by now (call was a while ago).
On Monday we pass 6 months and will raise a query on webform or try to call but seeing everyone having problems with that we will probably not have much success there.
There is someone in JNB/PTA that does GCMS notes (Deane Acres), costs R650 and includes an explanation. So we might do that if we get desperate.