Visa arrived in mail. BUT WRONG ADDRESS!
Hey everyone,
My wife has received her passport back from the Beijing VO, today, October 8th, 2012.
We had the 2nd Decision Made (DM2) on September 12th, 2012 (25 days to arrive).
We're excited BUT...they sent it to our old address! On the eCas website, they have an option to "contact them" directly underneath your listed mailing address.
We followed that process and received an auto-generated email saying that they received our email. In that email, they state that if our request was about a change of address or phone number, that we would probably NOT get a direct reply confirming such change. But, they assured us that they would update the address. I suppose replying to so many address change emails would be far too time consuming and I appreciate and understand the need for auto-generated replies.
However, we never saw an updated address on our eCas profile. So when the Beijing VO requested my wife's passport, we also included a letter reminding them that we had changed our address and even supplied them with the new address again.
Still by the time we saw our eCas status updated to DM2, our address had not been updated. So, once again, we emailed them and got the same generic reply as before. I just figured that Visa Officer updated their file but not the whole system.
Finally when the Passport came back, of course it was sent to our OLD address. The strange thing was that they did UPDATE my wife's phone number (we updated that originally with our first email to them in August, 2012) so when the delivery guy came, he called my wife to let her know her package had arrived.
Why did they update our phone number, but not our address? Human error? Glitch?
Anyway, we're still so excited! Just be warned that if you change your address and don't see it updated on eCas, there is a strong possibility that your immigration documents will go to your OLD address.
Cheers!