I didn't apply notes before. Last time when I called the agent said everything looks good and it's recommended pass just have to wait. emailed ralph too got reply that eligibility is recommended pass and BG in progress and security not started. I was even never asked for additional doc...Brother, I understand your frustration. There must be a reason for the hold. Do you mind sharing when was your last gcms generated (if any) and what was in it?
What did the agent tell you when you last called?