Hi Kaveh, yes, call center agents don't seem to know more than what we see in the CIC account ourselves unfortunately. And also MPs actually.Call center agents do not have any clue about when finalized applications will get PPR. Infact not even MPs can tell you
By the way, you applied in February of 2018 and are still waiting for the PPR email?
I applied on June 1, 2018 and they told me on the phone that the eligibility is still under review... I don't know if they can do background check in the meantime to get some work done while eligibility is completed... anyway... 285 days seem a lot, did they ask you to take a second medical exam? I am asking because I took my medical exam in February of 2018 and I am getting close to 1 year so probably I would have to take the medical exam again at some point...
Best
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